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We recommend you take the following learning package(s).
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Fundamentals
Sales Specialist
Sales Specialist: Complete Learning Package
Expert challenge
Certification assessment
Customer Service Specialist
Customer Service Specialist - Complete Learning Package
Understanding Security and System Management
Understanding Document and Product Management
System Administrator: Complete Package
Customizations, Workflows and Escalations
Reports, Views and Dashboards
Marketing, Self-Service and Email Management
Advanced: Complete Learning Package
Customizations, Workflows and Escalation
